1. Choose your product
2. Check product information
3. Confirm shopping cart
4. Enter your email
5. Provide delivery information
6. Choose your payment method
7. Place your order
8. Receive order confirmation
We can assist you to place your order and you may call us at +603-27214870 from Monday-Friday, 10am-6pm GMT+8 for assistance.
Many sellers provide self-pick up option but not all. Be sure to verify on this option during your checkout process and select "self-pick up" method. Remember to contact our customer service to check on availability before collecting the items.
To remove an item in your shopping cart, click on the cart icon on top of the shop page, click on “x” to remove the item. Your cart will be updated and that item will be removed.
An order confirmation with order summary will be sent to you through email right after you have placed your order. We will also send email notifications to keep you updated frequently on your order status.
To bring you the best online shopping experience, we offer multiple payment methods (1) credit card (2) debit card (3) online banking (4) paypal.
Motherhood.com.my accepts all Visa and MasterCards, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information are protected by means of industry- leading encryption standards. Please note that additional charges may be incurred if you are using a non-Malaysian issued card due to Foreign Exchange.
We can assist you in this case; however, it is not encouraged in terms of transaction safety.
We take the security of your identity and online transaction seriously. On certain occasion, we may need to seek your assistance in sending us a copy of your ID card/ credit card (front and back). We will only begin processing your order once your purchase has been verified. All orders with pending verification after 48 hours from the time of order will be auto-cancelled and refunded.
Your order might incur a shipping fee or bulky fee. If your order was indeed charged wrong amount, please contact us at https://www.motherhood.com.my/contact-us. We will assist you right away.
Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks.
To request an official receipt, please login to your acccount and view order history. Alternatively, send your request to https://www.motherhood.com.my/contact-us and We will assist you right away. For items fulfilled by our merchants, the seller's invoice will be included on the delivery. For retail items, official receipts can be issued upon request and only when orders are completely delivered. All official receipts will be sent via email.
To cancel your order, please contact our customer service.
If you want to change phone number or recipient for an existing order, please send us your inquiry to customer service and we will contact you as soon as possible. If you want to change your account information or future order information, you can log in to your account and update your profile page.
We do not offer an option to change payment method for your existing order. Hence, we suggest you place a new order and cancel your existing order immediately. You can do so by sending us a request to cancel order.
We do not offer an option to change or cancel an item in your existing order. Hence, we suggest you place a new order and cancel your existing order immediately by sending us a request to cancel order.
Please notify us immediately so that we can assist you promptly. If what missing from your order is a gift/ bonus, we will push to deliver it to you soon. If what missing from your order is a part of a product or an item, we will need you to send the whole order back to us. In this case, to assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice. Kindly read and understand our Returns & Refund Policy.
If the item you received is not what you originally ordered, we are happy to exchange the items for you. Please notify us immediately and we will contact you right away. To assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.
If the item you received is damaged or defective, we are happy to send you a replacement. Please notify us immediately and we will contact you right away. To assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.
For faster process, please get back to us within 48 hours upon receiving a damage, defective or incorrect item. Your item will still be entitled for our 7-day return policy. Kindly read and understand our Returns & Refund Policy.